TheyaVue Refund Policy: The 60-Day Guarantee
TheyaVue has a 60-day money-back guarantee from the date of purchase, for any reason.
Call +1 (315) 724-2018 with your order ID and send the product back with tracking at your cost. Refunds post 3 to 5 business days after the return is credited, then 5 to 10 days to your card.
To make sure your order qualifies, see where to buy TheyaVue.
The 60-day window, and what it actually promises
60daysWhat the window covers
Buy TheyaVue and change your mind, for any reason, within 60 days of the purchase date, and you can return the bottles for the product price back. It covers one, three or six-bottle kits the same way, and it does not require a reason beyond not wanting to keep the order.
What it does not cover
It is a purchase policy about the sale, not a medical promise about your eyes and not FDA approval of the product. Getting a refund does not mean anything went wrong with the capsule, and keeping the bottles past 60 days does not mean anything was proven about it either.
It also does not cover shipping charges the same way it covers the bottles themselves. The return leg is on the buyer, and the original outbound shipping charge on a single bottle is a question for the order desk at the time you claim, not something this page can promise either way.
Two things a refund is not
The guarantee is about the purchase, not about vision. It does not mean the capsule was shown to help your sight, and a refund request is not evidence that it did not. Nothing in this bottle is evaluated by the FDA for what it does to your eyes, and the 60-day window does not change that.
A money-back offer is a retail term, set by the seller. It has nothing to do with FDA approval, which dietary supplements do not carry in the first place. Seeing a guarantee seal on a bottle is not the same as seeing an agency sign-off.
Sudden blurring, flashes, floaters, eye pain or lost vision are reasons to see an eye doctor the same day, not reasons to wait out a refund window or decide whether to keep taking a supplement. Nothing on this page, and nothing in the bottle, replaces an eye examination.
How the window lines up against each kit
| Kit | Days of capsules | Refund window | Days outside the window |
|---|---|---|---|
| 1 Bottle | 30 | 60 days | 0 |
| 3 Bottles | 90 | 60 days | 30 |
| 6 Bottles | 180 | 60 days | 120 |
The guarantee is fixed at 60 days regardless of which kit you buy. A single bottle finishes its 30-day supply comfortably inside that window. A three-bottle kit spends its last 30 days outside it. A six-bottle kit spends four of its six bottles, 120 days, outside it entirely.
That does not make the larger kits a worse purchase. It means a decision to keep or return the product is best made from what happens in the first two bottles, not from how the fifth or sixth one goes, since a refund request after day 60 falls outside what this policy covers no matter which kit it came from.
Anyone weighing a six-bottle kit against this window specifically, rather than against price alone, can read the fuller comparison on the pricing page, where the cost per day and the guarantee are set out side by side.
How to claim the guarantee
Four steps, all of them starting with a phone call rather than a form on this site.
Find your order ID
It is in the order confirmation email. The order desk cannot start a claim without it, so locate it before you call.Call +1 (315) 724-2018
This is the order desk: orders, tracking, changes and refunds. Explain that you want to use the 60-day guarantee and give the order ID when asked.Get return instructions
The desk will confirm the return address, 1411 Broadway, Floor 8, New York, NY 10018, USA, and what to include with the package.Ship the bottles back, tracked
The buyer pays for tracked return shipping. Keep the receipt until the refund shows.
Why this page gives a phone number, not an email address
Claims go through the order desk by phone, not email. This site's website contact address answers questions about pages, typos and privacy, and it cannot see orders at all, so it cannot start, track or approve a refund. If a page or a message tells you to email a sales address about a TheyaVue refund, that address is not one we can confirm, and the phone number on this page is the one to use instead.
This split, a website inbox for content questions and a phone desk for order questions, trips people up because most retail sites route everything through one inbox. Here it does not, and treating the two as interchangeable is the most common reason a refund claim stalls before it starts. Save the phone number, not just the email address, before you need either one.
Who pays for the return
| Step | Who pays or provides it |
|---|---|
| Return shipping to New York | The buyer, using a tracked service |
| Return address | 1411 Broadway, Floor 8, New York, NY 10018, USA |
| Product refund | The seller, once the return is received and credited |
| Original outbound shipping (single bottle) | Not stated as refundable; confirm with the order desk at the time of your claim |
A tracked service matters here because an untracked return that never arrives at the New York address has no proof behind it. Keeping the receipt and the tracking number until the refund actually shows on your card is the simplest way to avoid a dispute over whether the package was sent.
Pick a shipping speed you are comfortable paying for. A slower tracked service still counts, and there is no rule that the return has to travel as fast as the original order did. What matters is that it is trackable and that it is sent before the 60-day window closes, since a claim started on day 59 still needs time for the package to arrive and be checked in.
How long a refund takes to show
Refunds show 3-5 business days after the return is credited, then 5-10 days to show on the card. The first stretch is the seller crediting the return once it arrives and is checked in. The second is however long your card issuer takes to post the credit, which this page has no control over and cannot speed up.
That timing only starts once the returned bottles reach the New York address, not from the day you ship them. A tracked shipment lets you see when that happened without having to ask the order desk to check for you.
The three or six-bottle kit and the 60-day window together are covered in more detail on the pricing page, and the full step-by-step return process, including partly used bottles, is on the refund policy page.
Add the two stretches together and a refund realistically takes a week or two after the package is dropped off, on top of however long the tracked shipment itself takes to reach New York. Planning around that, rather than around the day you mail the box, avoids most of the follow-up calls asking where a refund has gone.
Guarantee: common questions
How long is the TheyaVue guarantee?
60 days from the date you purchased, on every kit size.
Does the guarantee prove TheyaVue works?
No. It is a purchase policy, not a medical promise, and it says nothing about whether the product helped or did not help anyone's eyesight.
Is TheyaVue FDA-approved because of the guarantee?
No. A money-back offer is unrelated to FDA approval, and dietary supplements are not FDA-approved products in the first place.
How do I start a refund claim?
Call +1 (315) 724-2018 with your order ID. Claims go through the order desk, not email.
Is there a sales email address for refund claims?
No. This site publishes no sales email address; use the phone number on this page.
Who pays for return shipping?
The buyer. Use a tracked service and keep the receipt until the refund is confirmed.
Where do I send a return?
1411 Broadway, Floor 8, New York, NY 10018, USA, with your full name, email and order ID included.
How long does the refund take once I return it?
3-5 business days after the return is credited, then 5-10 days to show on the card.
Does the six-bottle kit get a longer guarantee since it covers 180 days?
No. Every kit size shares the same 60-day window from the purchase date, so the six-bottle kit spends four of its six bottles outside it.
What if I lose the tracking number for my return?
Contact the carrier you shipped with for a copy if possible. Without proof of shipment, the order desk has no way to confirm a return was sent.
Can I claim the guarantee if I only opened one bottle from a bigger kit?
Yes. The guarantee applies to the order, not to how many of its bottles were opened. Partly used bottles are covered in detail on the refund policy page.
Keep reading
The refund process, step by step
What to pack, how long each stage takes and what happens with partly used bottles.
Read →TheyaVue kit prices
The three kits at $59, $147 and $234, and how the 60-day window compares to a 180-day kit.
Read →Where to buy TheyaVue
Only orders through this stocking partner's checkout carry this guarantee.
Read →Order TheyaVue from the authorized retailer
60 servings per bottle, 1 to 2 droppers a day. Kits of 2, 3 or 6 bottles run from $39 a bottle on the sales page, with a 60-day money-back guarantee. Questions first? Call +1 (315) 724-2018.
