Contact Mytheyavue: two channels, not one
Two channels, two jobs. The website inbox, [email protected] (Mon-Fri 9:00am-5:00pm ET), handles pages, typos, privacy and press, and cannot see orders. The order desk, +1 (315) 724-2018, handles orders, tracking, changes and refunds. No sales email address exists. Have your order ID ready before you call, and send medical questions to a clinician, not either channel.
Two channels, and the difference between them
Two channels answer questions about this site and this product, and they answer different things. The website inbox handles pages, typos, privacy and press, and cannot see a single order. The order desk handles orders, tracking, changes and refunds, and does not manage this website's content. Sending an order question to the inbox, or a typo report to the desk, adds a delay that a first-time reader would not expect.
Neither channel is a substitute for the other, and there is no third address that covers both. Picking the right one the first time is the fastest way to get an answer.
The two channels, side by side
| Channel | Hours | What it's for | What it cannot do |
|---|---|---|---|
| Website inbox [email protected] | Mon-Fri 9:00am-5:00pm ET | Pages, typos, privacy questions, press | Cannot see orders, cannot start a refund or check tracking |
| Order desk +1 (315) 724-2018 | Order-related calls answered on the number above | Orders, tracking, changes, refunds | Does not manage site content or answer press or privacy questions |
Why this site has two channels instead of one
Most retail sites route everything through one inbox. This one does not, because the two jobs behind it are handled by different teams that do not share the same systems. The order desk sits inside the checkout and fulfillment side of the business, with access to order records, tracking numbers and payment status. The website inbox sits with whoever maintains this site's pages, with access to none of that.
That split is not a wall put up to slow you down. It exists because the two jobs need different tools to do them well, and merging them into one shared inbox would mean whichever team receives a message first has to forward it anyway, which adds a delay rather than removing one. Choosing the right channel the first time skips that forwarding step entirely.
It also means a page correction can be handled quickly without anyone needing to touch order systems, and an order can be refunded without anyone needing website access. Keeping the two separate is, in practice, faster for both kinds of question.
Why there is no sales email address
If a page, a text message or a search result gives you an email address for TheyaVue sales, refunds or order support, that address is not one we can confirm and it is not printed anywhere on this site. Order questions go through the phone number on this page, +1 (315) 724-2018, not through email. We are stating this plainly because a fake or unofficial sales inbox is one of the more common ways a shopper ends up dealing with the wrong party entirely.
What to have ready before you call
None of this is optional paperwork. The order desk works from order records, not from memory, so the faster you can supply these five things, the faster the call moves past identifying your order and on to actually solving your question.
| Have this ready | Why |
|---|---|
| Your order ID | The order desk cannot look up, change or refund an order without it |
| The name and email used at checkout | Confirms the order is yours before any change is made |
| The kit you ordered and the total charged | Matches the order against $59, $147 or $234 and catches billing mistakes fast |
| The date you ordered | Matters for the 60-day guarantee window and for shipping questions |
| What you're calling about, in one sentence | Routes you to the right answer faster than explaining the whole story from the start |
If you can't find your order ID
If you cannot find your order ID, check the subject line of your confirmation email first; many mail providers show it there even before you open the message. A card statement showing the charge is a second way to confirm the date and amount, though it will not carry the order ID itself.
Calling without any of these five things is still fine. It simply means the order desk has to ask for them anyway before it can do anything with your account, which is the exact delay this section is meant to help you skip.
A routing table for common situations
| Your situation | Where to go |
|---|---|
| I want to track or change an order | Order desk, +1 (315) 724-2018 |
| I want a refund | Order desk, +1 (315) 724-2018, with your order ID |
| A page has a typo or broken link | Website inbox, [email protected] |
| I have a privacy question about this site | Website inbox, [email protected] |
| I'm a journalist or researcher with a press question | Website inbox, [email protected] |
| My bottle arrived damaged or the seal is broken | Order desk, +1 (315) 724-2018; see also the batch verification page |
| I have a medical question about taking this product | A clinician or pharmacist, not this site or its desk |
| I want to know if this product is right for my eyes | An eye doctor. Neither channel here can give medical advice |
Why medical questions go to a clinician, not to us
Neither the website inbox nor the order desk can tell you whether this product is safe for you, whether it will interact with a medicine you take, or what a change in your vision means. Those are questions for a doctor, an eye doctor or a pharmacist, who can look at your actual health history, which we cannot. If your vision has changed suddenly, or you have flashes, floaters, eye pain or vision loss, call an eye doctor the same day rather than either number on this page.
This label carries two flags worth mentioning to a clinician before you call either channel here: niacin reaches 40 mg NE a day against the 35 mg upper limit NIH sets for supplemental niacin National Institutes of Health, 2022, and biotin at 800 mcg a day can interfere with common lab tests, including troponin and thyroid panels U.S. et al., 2022. A clinician can weigh both against your own health record. We cannot, and neither channel on this page is set up to try.
The label's full list of cautions is laid out on the side effects page, which is a good starting point before that conversation, not a replacement for it.
Office and returns addresses
Office
757 Third Avenue, Floor 14, New York, NY 10017, USA
This is Mytheyavue's business address, connected to the website inbox above.
Returns
1411 Broadway, Floor 8, New York, NY 10018, USA
Send a return here only after the order desk has confirmed it, with full name, email and order ID included in the package.
Before you call or write
Decide which channel fits your question
Use the routing table above. Most delays come from a message going to the wrong inbox first.For the order desk, gather your order details first
Order ID, name, kit and date, from the checklist above, before you dial.For the website inbox, name the exact page
Include the page's web address or its title so the right correction reaches the right place.Expect email replies within the posted hours
Mon-Fri 9:00am-5:00pm ET. The order desk answers order calls directly during its own hours.
Contact: common questions
What is the website inbox for?
Pages, typos, privacy questions and press. [email protected], Mon-Fri 9:00am-5:00pm ET. It cannot see orders.
What is the order desk for?
Orders, tracking, changes and refunds. Call +1 (315) 724-2018.
Is there a sales email address?
No. None is printed anywhere on this site. Order questions go through the phone number above.
What do I need before I call about a refund?
Your order ID, the name and email used at checkout, the kit you ordered and the date.
Can the website inbox check on my order?
No. It cannot see orders at all. Call the order desk instead.
Can the order desk answer a medical question?
No. Medical questions, including drug interactions and changes in your vision, go to a clinician or an eye doctor.
Where do I send a return?
1411 Broadway, Floor 8, New York, NY 10018, USA, only after the order desk has confirmed the return, with your full name, email and order ID inside the package.
What if my bottle arrived with a broken seal?
Call the order desk at +1 (315) 724-2018 before taking a capsule from it.
Why can't one inbox handle both pages and orders?
The two run on different systems, run by different teams. Splitting them is faster in practice than forwarding a message from one team to the other.
Does the order desk answer questions about the ingredient panel?
It can point you to the pages that cover it, like the ingredients and Supplement Facts pages, but detailed label questions are better answered by reading those pages directly.
Keep reading
The 60-day money-back guarantee
How to claim it by phone, and what the order desk needs from you.
Read →The refund process, step by step
What to pack, where to send it and how long a refund takes to show.
Read →About Mytheyavue
Who publishes this site, how the desk works, and the affiliate disclosure.
Read →Order TheyaVue from the authorized retailer
60 servings per bottle, 1 to 2 droppers a day. Kits of 2, 3 or 6 bottles run from $39 a bottle on the sales page, with a 60-day money-back guarantee. Questions first? Call +1 (315) 724-2018.
