TheyaVue Refund: 5 Steps to Use the 60-Day Money-Back Guarantee
To get a TheyaVue refund, call +1 (315) 724-2018 within 60 days of purchase with your order ID. Then ship the bottles back, tracked, to 1411 Broadway, Floor 8, New York, NY 10018, USA. You pay the return shipping. The refund shows 3-5 business days after the return is credited, then 5-10 days on the card.
Who can use the TheyaVue money-back guarantee?
Changing your mind about a supplement is normal. Some people read the label again after the box arrives. Others decide the daily routine is not for them. The seller has a written way out, and this page walks through it in five steps.
The rule is simple. Anyone who bought through this site's checkout has 60 days from the purchase date. It covers the one-bottle, three-bottle and six-bottle kits the same way. You do not need to give a reason beyond not wanting to keep the order.
We keep the steps in the order you will do them. At each step we say what is published and what is not. A few details, such as a restocking fee, are not published anywhere we looked, and we say so.
- Window: 60 days from the purchase date, on every kit size.
- How to start: call the order desk on +1 (315) 724-2018 with your order ID. There is no return form and no sales email.
- Return address: 1411 Broadway, Floor 8, New York, NY 10018, USA. The buyer pays tracked return shipping.
- Partly used bottles can still be returned. Unopened bottles are not required.
- Not published: a restocking fee, and whether the single-bottle shipping charge is refunded.
Want to read the live return terms next to the kit prices before you decide? The order page shows both in one place.
See today's price and guaranteeMytheyavue earns money when you buy through the order links on this site.
This guarantee is a purchase policy. It is not a health promise, and it is not FDA approval. TheyaVue is a dietary supplement and is not FDA approved, like every supplement. If your sight changes suddenly, see an eye doctor the same day. Do not wait for a refund window to run out.
Step 1: Is your order still inside the 60 days?
Count from the day you paid. Do not count from the day the box arrived or the day you opened the first bottle. The clock starts at purchase.
A return that starts on day 58 still counts. The window decides when you start, not when the money lands. Still, leave some room. A tracked parcel needs time to travel, and a claim started on day 59 leaves very little of it.
One thing catches people out on the big kits. The window is the same 60 days whether you bought one bottle or six. At two capsules a day, a bottle lasts 30 days, so the kits run for different lengths of time against the same window.
| Kit | Days of capsules | Days outside the window |
|---|---|---|
| 1 bottle | 30 | 0 |
| 3 bottles | 90 | 30 |
| 6 bottles | 180 | 120 |
The pricing page makes the same point from the money side. If you are unsure about the product, the first two bottles are the ones that fit inside the window. Set a calendar reminder on the order date. It is the cheapest way to avoid guessing.
Step 2: Where is your order ID?
Open the order confirmation email. It carries the order ID, the kit you chose and the total you paid. The order desk cannot open a claim without the ID, so find it before you dial.
If you cannot find the email, check spam and promotions folders first. A tracking link usually arrives in a second email, so search for both. Save a screenshot of the confirmation once you find it.
- Your full name as used on the order.
- The email address used at checkout.
- The order ID from the confirmation email.
- The date you paid, so you can count the 60 days.
Those four items are also what the return slip needs in Step 4. Writing them down once saves you a second search later.
Step 3: How do you start the claim by phone?
Call +1 (315) 724-2018. This is the order desk. It handles orders, tracking, changes and refunds. Say that you want to use the 60-day guarantee, and give the order ID when asked.
Do not email the website inbox for this. The address [email protected] answers questions about pages, typos, privacy and press, Monday to Friday, 9:00am to 5:00pm ET. It cannot see orders. A refund request sent there will not start a return.
The pages we hold also say that no separate sales email is published. If a message tells you to email a sales address about a refund, we cannot confirm that address. Use the phone number on this page.
You can dispute the charge with your card issuer. It is a separate process, and it is generally slower than calling the order desk. Starting one first can also complicate a return that is already moving. Call first, and keep the dispute for the case where a call goes nowhere.
Step 4: What goes in the return box?
The desk will confirm the return address and what to include. The published address is 1411 Broadway, Floor 8, New York, NY 10018, USA. Write it exactly as printed so the parcel can be matched to your name.
Pack the bottles. They can be full, partly used or empty. The guarantee does not ask for unopened bottles, and no deduction for capsules already taken is published. Put a slip in the box with your full name, email and order ID. A printed copy of the confirmation email covers all three at once.
| Item | Who handles it |
|---|---|
| Return postage to New York | Paid by the buyer, on a tracked service |
| Return address | 1411 Broadway, Floor 8, New York, NY 10018, USA |
| Refund of the product price | The seller, after your parcel is checked in and credited |
| Original shipping on a single bottle | Not stated as refundable; ask the desk when you call |
| Restocking fee | Not published |
Choose a tracked service and keep the receipt and tracking number until the money shows on your card. An untracked parcel that goes missing leaves you with no proof. The speed of the service is your choice. A slower tracked option still counts, as long as it ships inside the window.
If you bought a six-bottle kit and want to return only some bottles, call and ask. The pages we hold treat a kit as one order with one order ID. A partial return is something the desk confirms case by case.
Step 5: How long until the money is back?
Two clocks run one after the other. The first starts when your parcel reaches New York and is credited. The refund then shows 3-5 business days after that credit. The second clock belongs to your card issuer, and it adds 5-10 days before the credit appears on your statement.
| Stage | How long |
|---|---|
| Parcel travelling to New York | Set by the carrier you pick; no figure published |
| Return credited by the seller | 3-5 business days after the credit |
| Credit shows on your card | 5-10 days after that |
Stack the stages and the refund policy page arrives at roughly one to three weeks from the day the box ships. That page says plainly that it is not a promise. Treat it as a planning range. The tracked receipt lets you see when the parcel arrived, so you do not have to ask.
Can you cancel a TheyaVue order before it ships?
The pages we hold do not publish a cancellation window or a cancel button. What they do say is that the order desk handles changes as well as refunds. If you want to stop an order that has not shipped, call +1 (315) 724-2018 with the order ID and ask.
We will not guess at an answer the desk has not published. If the order has already shipped, the safest path is the normal one in this article: wait for the parcel, then return it inside the window.
If a parcel arrives with a broken safety seal, the bottle label says not to use it. Photograph the bottle first, then call the desk. A wrong or damaged bottle goes through the same guarantee process as any other return.
What does the guarantee not do?
It does not say anything about your eyes. A refund is not a finding that the capsule failed, and keeping a bottle past 60 days is not a finding that it worked. The guarantee only describes how the sale can be undone.
It also does not stretch to match a long kit. A six-bottle order has the same 60 days as a one-bottle order. If you are weighing a larger kit, decide how much of it you would be happy to keep if you had to stop on day 61.
Finally, it does not replace care. Sudden blurring, flashes, floaters, eye pain or lost vision call for an eye doctor on the same day.
Frequently asked questions
How long is the TheyaVue money-back guarantee?
It runs 60 days from the purchase date on every kit size. The window does not get longer for the three-bottle or six-bottle kits.
How do I start a TheyaVue refund?
Call the order desk on +1 (315) 724-2018 with your order ID. There is no return form on the site and no way to start a return by email.
Do I have to send back unopened bottles?
No. Partly used bottles are still eligible, and no deduction for capsules already taken is published. Put your full name, email and order ID in the box.
Who pays for return shipping?
The buyer pays. Use a tracked service and keep the receipt and tracking number until the refund shows on your card.
How long does the refund take?
It shows 3-5 business days after the return is credited, then 5-10 days to appear on the card. Shipping time to New York comes before both.
Can the website email address process my refund?
No. The [email protected] inbox handles page questions and cannot see orders. For any refund, ask the order desk by phone.
Our view
A written refund path is a good sign, and this one is clear on the basics: 60 days, a phone number, a New York address, and two timing figures. The weak spots are small. The buyer pays return shipping, no restocking fee is published either way, and the single-bottle shipping charge is left for the desk to answer.
Our advice is to treat the 60 days as a decision window and not just a safety net. Mark the date on the day you order. Use the first weeks to check the label against your doctor's advice. If you plan to buy a large kit, picture the last four bottles sitting outside the window.
We earn money when you order through our links, and we have written this page with that in mind. The refund steps are the same whether you buy or not.
If you decide to order, you can read the return terms on the order page first. The refund steps in this article do not change.
See today's price and guaranteeMytheyavue earns money when you buy through the order links on this site.